How we work with you

Ordering & cancellation

An order is confirmed the moment payment is authorised and a written confirmation reaches your inbox. You may cancel free of charge within 24 hours of that confirmation.

After 24 hours the piece is already in production; cancellation is possible until it ships, against a 10% workshop fee covering cut materials and labour.

Fabric, finish and dimension changes are accepted within the same 24-hour window.

Delivery policy

All orders are delivered between 7 and 12 days after payment, with white glove service, in-room placement and packaging removal on furniture items.

If we miss day 12 through our own fault, delivery is refunded and you may cancel for a full refund.

Return policy

You have 30 days from delivery to return any catalogue piece for a refund of the item price, less a $149 pickup fee. The piece must be unstained, undamaged and unmodified.

Refunds are issued to the original payment method within 5 business days of the piece reaching our warehouse. Custom fabrics and non-catalogue dimensions are final sale.

Payment & security

We accept all major credit and debit cards, Apple Pay and Google Pay in US dollars. Payments run through a PCI-DSS Level 1 processor over encrypted connections; card numbers never touch our servers.

Your card is charged when the order is confirmed. Suspicious orders may be held for identity verification before production begins.

Taxes & duties

Prices are shown excluding sales tax. Applicable state and local tax is calculated at checkout from your delivery address. Business and resale exemptions are honoured with a valid certificate sent to contact@atelier-belcour.store before the order is placed.

Price & availability

Compare-at figures reference the retail price of a comparable gallery piece. Catalogue prices can change at any time, but the price confirmed on your order is the price you pay.

If a piece you ordered drops in price within 14 days of your order, contact us and we refund the difference.

Warranty

Lifetime warranty on hardwood frames, joinery, suspension and solid brass hardware. Five years on cushion cores, three years on fabrics and leathers against manufacturing defects.

Natural variation in grain, weave and patina, plus softening of cushions with use, are characteristics of handmade furniture rather than defects.

Care & maintenance

Rotate and plump cushions weekly, vacuum upholstery with a brush head monthly, and keep pieces out of direct sunlight and away from radiators.

Wipe brass with a dry cloth only; the living finish will darken over time. Oiled wood tops should be re-oiled once a year with a clear furniture oil.

Spot-clean fabric with a damp white cloth and mild soap. We supply the cleaning code for every textile on request.

Trade & contract program

Interior designers, architects, hospitality and staging professionals receive tiered trade pricing, COM upholstery service and dedicated project management.

Apply with your business licence or resale certificate at contact@atelier-belcour.store.

Sustainability & sourcing

Frames use FSC-certified kiln-dried hardwood. Foams are CertiPUR-US certified and free of flame retardants. Packaging is recycled cardboard and reusable moving blankets, taken away by the delivery crew.

We build in small runs to order, which keeps inventory waste close to zero.

Accessibility

We work toward WCAG 2.1 AA on this site. If any page creates a barrier for you, call +1 (714) 498-7269 and a member of the team will complete your order by phone.

Contact & escalation

Atelier Belcour · 8420 Melrose Avenue, Suite 200, Los Angeles, CA 90069.

Email contact@atelier-belcour.store or call +1 (714) 498-7269. We answer within one business day; unresolved matters are escalated to the workshop director within five.